Terms of service

NOVAA GEAR Terms of Service

NOVAA GEAR · WRITTEN POLICY

The terms that apply when you visit our website, place an order, or otherwise deal with

Novaa Gear. They apply alongside our Privacy Policy, Shipping Policy, Return & Refund

Policy and Warranty Terms. By using our website or placing an order, you accept these

terms.

Issued by LDG Global Pty Ltd, trading as Novaa Gear

ABN / ACN ABN 99 644 152 769 · ACN 644 152 769

Registered office 4/16 Ledgar Road, Balcatta WA 6021, Australia

Website novaagear.com

Contact support@novaagear.com · +61 468 030 750

Effective from 28 September 2026 (version 2.0)

1. About these terms

These Terms of Service (Terms) govern your use of our website at novaagear.com and any orders

you place with us. “We”, “us” and “our” mean LDG Global Pty Ltd (ABN 99 644 152 769, ACN 644

152 769), trading as Novaa Gear. “You” and “your” mean the person visiting our website or placing

an order.

By browsing our website, placing an order or otherwise interacting with us, you confirm you have

read, understood and accept these Terms. If you do not accept them, please do not use our website

or place an order.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to place an order.

By placing an order, you confirm that you meet these requirements.

3. Orders and contract formation

Placing an order through our website is an offer by you to buy the products in your cart on these

Terms. A binding contract is formed only when we accept your order, which we do by sending you

an order confirmation email or by dispatching the products to you — whichever happens first.

We reserve the right to refuse or cancel any order — for example, where stock is unexpectedly

unavailable, where there has been an error in pricing or product information, or where we suspect

fraud. If we cancel an order after you have paid, we will refund the full amount paid.

4. Pricing and payment

• All prices on our website are shown in Australian dollars (AUD) and include GST.

• Shipping is calculated at checkout from your delivery postcode and cart total. Accessories ship

free Australia-wide; Base Stations and bundles ship free to metro addresses with fixed rates for

regional and remote addresses. See our Shipping Policy for detail.

• We accept payment by the methods shown at checkout: major debit and credit cards, Shop Pay,

Apple Pay and Google Pay. Direct bank transfer is available for larger and trade orders by

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arrangement — email us for an invoice.

• A tax invoice is emailed with your order confirmation. If you need a copy or a reissue, email

support@novaagear.com with your order number.

• We may change prices at any time without notice. Price changes do not affect orders already

confirmed.

5. Product information, fitment and ratings

We take care to describe our products accurately, including specifications, weights, ratings and

vehicle fitment guidance. However:

• Photographs and illustrations are for representation only. Minor variations in finish or hardware

may occur between production runs.

• Fitment depends on your vehicle’s tow receiver (50 mm), hitch height and rear-door clearance,

not on make and model alone. Factory variations, aftermarket modifications and other vehicle

changes may affect fitment. If you are unsure, request a fitment check by emailing photos of the

rear of your vehicle and hitch to support@novaagear.com before ordering.

• Load ratings, tow ratings and compliance information are based on the product as supplied and

correctly fitted. Our products are designed and tested in Australia and are ADR compliant as

supplied. It is your responsibility to operate the product within its stated ratings and within your

vehicle’s manufacturer-specified limits, including gross vehicle mass, rear axle load and tow-ball

download.

6. Cancellation, returns and warranty

Cancellations, returns and refunds are handled under our Return & Refund Policy. Warranty claims

are handled under our Warranty Terms, published at novaagear.com/pages/warranty, which

provide a lifetime warranty on structural steel and welds, three years on the powder-coat finish,

two years on electrical components and twelve months on hardware and fasteners. The warranty

applies to the original purchaser and is not transferable if the product is sold second-hand. Both

policies operate alongside your rights under the Australian Consumer Law (see Section 11).

7. Shipping and delivery

Shipping arrangements, costs and delivery times are set out in our Shipping Policy. Title to and risk

in the products passes to you on delivery to the address you provided, or on collection where you

have chosen pickup.

8. Intellectual property

All content on our website — including text, photographs, logos, branding, product designs,

illustrations and videos — is owned by us or licensed to us, and is protected by Australian and

international intellectual property laws. You may not copy, reproduce, distribute, modify or use any

of this content for commercial purposes without our prior written permission.

You may share links to our website and content on social media for personal, non-commercial

purposes, with appropriate attribution.

9. Acceptable use of the website

You agree not to:

• Use the website for any unlawful purpose or in any way that breaches these Terms.

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• Attempt to interfere with, disrupt, or gain unauthorised access to our website, servers or

networks.

• Submit false, misleading or fraudulent information, including in enquiry, fitment or

trade-application forms.

• Use automated systems (bots, scrapers) to access the website without our prior written

permission.

• Misrepresent your identity or impersonate another person.

10. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy

that you have under the Australian Consumer Law or any other law where it cannot lawfully be

excluded.

To the maximum extent permitted by law, and subject to the paragraph above:

• Our total liability to you in connection with any product or order is limited, at our option, to

repairing the product, replacing the product, supplying an equivalent product, or refunding the

price you paid for the product.

• We are not liable for indirect, consequential, incidental or special losses, including loss of profit,

loss of use, loss of opportunity, loss of data, or damage to other property, however caused.

• We are not responsible for any damage, loss, fine or liability arising from your failure to operate

the product within its stated ratings, your failure to fit it in accordance with the supplied

instructions, your failure to comply with vehicle manufacturer specifications, or your failure to

comply with road law in the jurisdiction you are driving in.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You

are entitled to a replacement or refund for a major failure and compensation for any other

reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or

replaced if the goods fail to be of acceptable quality and the failure does not amount to a major

failure.

12. Indemnity

You agree to indemnify us against any loss, damage, claim or expense (including reasonable legal

fees) we incur as a direct result of your breach of these Terms, your misuse of a Novaa Gear

product outside its stated ratings or design purpose, or your breach of any law in connection with

the product.

13. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events outside our

reasonable control — including but not limited to fire, flood, storm, pandemic, industrial action,

transport or carrier disruption, supplier failure, or acts of government.

14. Governing law and jurisdiction

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

You and we submit to the non-exclusive jurisdiction of the courts of Western Australia for any

dispute arising in connection with these Terms.

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15. Dispute resolution

Before starting court or tribunal proceedings, both you and we agree to attempt to resolve any

dispute by direct discussion. Please email support@novaagear.com with a description of the issue

and what you are seeking. We will respond within a reasonable period and work with you in good

faith to resolve it.

16. Changes to these Terms

We may update these Terms from time to time. The current version is always published at

novaagear.com. The version that applies to a given order is the version in force when the order was

placed.

17. Contact

Email support@novaagear.com

Phone +61 468 030 750 (Monday to Friday, 8:00am – 5:00pm AWST (Perth

time))

Post LDG Global Pty Ltd, 4/16 Ledgar Road, Balcatta WA 6021, Australia

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