Shipping policy
NOVAA GEAR Shipping Policy
NOVAA GEAR · WRITTEN POLICY
Shipping Policy
How we dispatch, deliver and price freight for Novaa Gear orders — where we ship, what it
costs, how long it takes, and what happens if something goes wrong in transit.
Issued by LDG Global Pty Ltd, trading as Novaa Gear
ABN / ACN ABN 99 644 152 769 · ACN 644 152 769
Registered office 4/16 Ledgar Road, Balcatta WA 6021, Australia
Website novaagear.com
Contact support@novaagear.com · +61 468 030 750
Effective from 28 September 2026 (version 2.0)
1. Where we ship
We ship right across Australia — every state and territory, including regional and remote addresses.
Orders are dispatched from our Sydney warehouse.
We don’t offer international shipping as a checkout option, but we don’t refuse it either. If you’re
outside Australia, email support@novaagear.com with your destination and what you’re after and
we’ll come back to you with options.
2. What freight costs
Freight is worked out at checkout from your postcode and your cart total. It’s a fixed tier, not a
quote — you’ll see the exact figure before you pay.
Where you are Cart under $1,000 Cart $1,000 and over
Metro Free Free
Regional Free $49
Remote Free $149
In practice: accessories ship free anywhere in Australia. Base Stations and bundles are all over
$1,000, so they’re free to metro addresses, $49 regional and $149 remote.
Two pickup points, both free:
• Balcatta, WA — 4/16 Ledgar Road. Our workshop. By appointment only — email us and we’ll set
a time.
• Sydney, NSW — our third-party warehouse, where the stock sits. By arrangement; worth
considering if you’re in NSW.
3. Express handling
On orders over $1,000 you’ll see an optional express option at checkout. It adds $99 on top of your
zone’s rate.
What you get is guaranteed next-business-day dispatch and priority handling through the
warehouse. It buys you speed, nothing else — every order already ships tracked.
LDG Global Pty Ltd t/a Novaa Gear · ABN 99 644 152 769 · novaagear.com Effective 28 September 2026 · Page 1NOVAA GEAR Shipping Policy
If we miss next-business-day dispatch, we refund the $99. You don’t have to ask.
4. Dispatch and delivery times
Stock is on the shelf — nothing is made to order. We aim to dispatch within 3–5 business days of
your order. Transit after dispatch depends on where you are:
Zone Examples Transit after dispatch
Metro — east coast Sydney · Brisbane · Melbourne ·
Canberra
3–5 business days
Metro — other capitals Perth · Adelaide 5–10 business days
Regional Regional NSW, VIC, QLD, SA, WA 7–10 business days
NT, Tasmania & remote Darwin · Hobart · outback WA/QLD/SA 10–14 business days
These are estimates, not guarantees. Carrier delays, weather and the wet season on northern
routes are outside our control. If we find out about a delay affecting your order, we’ll tell you.
Base Stations and bundles ship as bulky freight. Someone needs to be available to take delivery, or
you can nominate a business address or carrier depot at checkout.
5. Tracking
When your order ships we’ll email you the carrier and tracking number. If tracking hasn’t updated
in more than three business days, email support@novaagear.com with your order number and we’ll
chase the carrier.
6. Your address
We ship to the address on the order, so it’s worth checking it before you pay. If a delivery fails, gets
returned or needs redirecting because the address was wrong or incomplete, the extra freight is at
your cost.
Addresses can usually be changed before dispatch. Once it’s gone, it’s gone — email us straight
away and we’ll do what we can.
7. Damaged in transit
Inspect your delivery on arrival. If the packaging is visibly damaged, photograph it before
unpacking. Tell us within 48 hours of delivery and send photos of both the packaging and the
damage.
We send the replacement first and chase the carrier ourselves. You don’t wait on a claim. Reports
after 48 hours still get looked at, but carrier claims get much harder, so don’t sit on it.
8. Lost in transit
If tracking says delivered and nothing turned up, you’ve got 7 days from the marked delivery date
to let us know. We’ll open an investigation with the carrier and then either replace the order or
refund it.
LDG Global Pty Ltd t/a Novaa Gear · ABN 99 644 152 769 · novaagear.com Effective 28 September 2026 · Page 2NOVAA GEAR Shipping Policy
9. Nothing here limits your rights
Our goods come with guarantees that can’t be excluded under Australian Consumer Law. This
policy sits alongside those rights — it doesn’t replace them.
10. Questions
Email support@novaagear.com
Phone +61 468 030 750 (Monday to Friday, 8:00am – 5:00pm AWST (Perth
time))
LDG Global Pty Ltd t/a Novaa Gear · ABN 99 644 152 769 · novaagear.com Effective 28 September 2026 · Page 3