Shipping policy
Shipping Policy
How we dispatch, deliver and price freight for Novaa Gear orders.
Issued by LDG Global Pty Ltd, trading as Novaa Gear
ABN 99 644 152 769 · ACN 644 152 769
Registered office 4/16 Ledgar Road, Balcatta WA 6021, Australia
Contact support@novaagear.com
Effective from 28 July 2026
1. Where we ship
We ship right across Australia — every state and territory, including regional and remote.
We don’t offer international shipping as a checkout option, but we don’t refuse it either. If you’re outside Australia, email support@novaagear.com with your destination and what you’re after and we’ll come back to you with options.
2. What freight costs
Freight is worked out at checkout from your postcode and your cart total. It’s a fixed tier, not a quote — you’ll see the exact figure before you pay.
| Where you are | Cart under $1,000 | Cart $1,000 and over |
|---|---|---|
| Metro | Free | Free |
| Regional | Free | $49 |
| Remote | Free | $149 |
In practice: accessories ship free anywhere in Australia. Base stations and bundles are all over $1,000, so they’re free to metro, $49 regional, $149 remote.
Two pickup points, both free, both by arrangement:
- Balcatta, WA — 4/16 Ledgar Road. Our workshop. Come and have a look at the gear while you’re there.
- Trident 3PL, Sydney — where the stock actually sits. Worth considering if you’re in NSW.
3. Express handling
On orders over $1,000 you’ll see an optional express option at checkout. It adds $99 on top of your zone’s rate.
What you get is guaranteed next-business-day dispatch and priority handling through the warehouse. It buys you speed, nothing else — every order already ships tracked.
If we miss next-business-day dispatch, we refund the $99. You don’t have to ask.
4. Dispatch and delivery
Everything ships from our Sydney warehouse. We aim to dispatch within 3–5 business days, and delivery after that usually runs 7–10 business days depending on where you are.
Those are estimates, not guarantees. Carrier delays and weather are outside our control. If we find out about a delay affecting your order, we’ll tell you.
5. Tracking
When your order ships we’ll email you the carrier and tracking number. If tracking hasn’t updated in more than three business days, email support@novaagear.com with your order number and we’ll chase the carrier.
6. Your address
We ship to the address on the order, so it’s worth checking it before you pay. If a delivery fails, gets returned or needs redirecting because the address was wrong or incomplete, the extra freight is at your cost.
Addresses can usually be changed before dispatch. Once it’s gone, it’s gone — email us straight away and we’ll do what we can.
7. Damaged in transit
Tell us within 48 hours of delivery and send photos of both the packaging and the damage.
We send the replacement first and chase the carrier ourselves. You don’t wait on a claim.
Reports after 48 hours still get looked at, but carrier claims get much harder, so don’t sit on it.
8. Lost in transit
If tracking says delivered and nothing turned up, you’ve got 7 days from the marked delivery date to let us know. We’ll open an investigation with the carrier and then either replace the order or refund it.
9. Nothing here limits your rights
Our goods come with guarantees that can’t be excluded under Australian Consumer Law. This policy sits alongside those rights — it doesn’t replace them.
Questions: support@novaagear.com