Shipping policy
SHIPPING POLICY
Shipping Policy
How we dispatch, deliver and price freight for Novaa Gear orders.
Issued by LDG Global Pty Ltd, trading as Novaa Gear
ABN 99 644 152 769
ACN 644 152 769
Registered office 4/16 Ledgar Road, Balcatta WA 6021, Australia
Website novaagear.com
Contact support@novaagear.com · +61 457 590 519
Effective from 29 May 2026
This policy explains where we ship to, the carriers we use, how long delivery typically takes, what shipping costs, and what to
do if your order arrives damaged or is lost in transit.
novaagear.com · support@novaagear.com LDG Global Pty Ltd · ABN 99 644 152 769NOVAA GEAR Shipping Policy
1. Where we ship
We ship across Australia — every state and territory, including regional and remote destinations.
For international shipping, get in touch. We don't currently offer international shipping as a
checkout option, but if you're outside Australia, email us at support@novaagear.com with your
destination and what you're after — we'll see what we can sort out and come back to you with
options.
2. Carriers and shipping methods
We use established freight carriers including TNT, Big Post and Allied Express. The carrier used for
your order depends on your destination postcode and the most efficient route. We will provide
tracking once your order has been dispatched.
Available shipping options
Residential delivery $190 — standard door-to-door delivery to most metropolitan and regional
addresses
TNT depot pickup Free — you collect the order from your nearest TNT depot. Good option for
regional and remote destinations
Perth local pickup Free — pickup from our Balcatta warehouse, by arrangement
Regional or remote Quoted on request — some destinations require a manual freight quote. Email
your postcode for a quote
3. Dispatch and delivery times
Once your order is confirmed and the product is in stock, we aim to dispatch within 1–3 business
days from our Sydney warehouse. Delivery times after dispatch depend on the destination:
NSW and Sydney metro Typically 2–5 business days
VIC, QLD, ACT metro Typically 4–8 business days
SA, TAS, WA metro Typically 7–10 business days
Regional and remote Typically 7–14 business days
These are estimates, not guarantees. Carrier delays, weather events, and other factors outside our
control can extend delivery times. We will keep you updated if we become aware of a delay affecting
your order.
If an item is out of stock when you order
We do our best to keep stock available, but if an item is out of stock at the time of your order, we will
contact you with an estimated dispatch date and your options — wait for stock, change to an available
product, or cancel for a full refund.
novaagear.com · support@novaagear.com Page 2NOVAA GEAR Shipping Policy
4. Order tracking
When your order ships, we send a dispatch email with the carrier name and tracking number. Use the
tracking number on the carrier's website to follow your delivery. If your tracking hasn't updated for
more than three business days, email support@novaagear.com with your order number and we will
follow up with the carrier.
5. Address accuracy
It is your responsibility to provide a correct and complete delivery address at checkout. We dispatch
to the address supplied on the order. If a delivery is returned to us, redirected, or fails because of an
incorrect or incomplete address you provided, any additional freight charges to re-dispatch or redirect
the order will be at your cost.
If you need to change a delivery address after placing the order, email support@novaagear.com as
soon as possible. We can usually update the address before dispatch but not after.
6. Damage in transit
Inspect your delivery on arrival. If the packaging is visibly damaged, photograph it before unpacking.
1 Notify us within 48 hours of delivery by emailing support@novaagear.com with your order
number, clear photos of the packaging and the damage, and a brief description.
2 We will coordinate the carrier claim and arrange a replacement, replacement parts, or a refund —
depending on the extent of the damage and your preference.
3 Damage reported outside the 48-hour window can still be assessed but carrier claims become
much harder to resolve, and we cannot guarantee a remedy.
7. Lost packages
If tracking shows your order as delivered but you have not received it, contact us at
support@novaagear.com within 7 days of the marked delivery date. We will lodge an investigation
with the carrier. If the package is confirmed lost in transit, we will arrange a replacement or refund.
8. Risk and title
Risk in the goods passes to you on delivery to the address you provided (or, for depot pickup, on
collection from the depot). Title in the goods passes to you when we have received payment in full
and the goods have been delivered.
9. Australian Consumer Law
This shipping policy operates alongside, and does not limit, your rights under the Australian
Consumer Law, including the consumer guarantee that goods will be delivered within a reasonable
period.
novaagear.com · support@novaagear.com Page 3NOVAA GEAR Shipping Policy
10. Contact
Email: support@novaagear.com
Post: LDG Global Pty Ltd, 4/16 Ledgar Road, Balcatta WA 6021, Australia
LDG Global Pty Ltd trading as Novaa Gear · ABN 99 644 152 769 · ACN 644 152 769 · Effective 29 May 2026
novaagear.com · support@novaagear.com Page 4