Legal notice
NOVAA GEAR Legal Notice
NOVAA GEAR · WRITTEN POLICY
Legal Notice
Business identification, website operator information, and general legal notices for Novaa
Gear. This Legal Notice identifies the legal entity behind Novaa Gear, the operator of the
novaagear.com website, and provides the general legal information required under
Australian consumer and trade laws.
Issued by LDG Global Pty Ltd, trading as Novaa Gear
ABN / ACN ABN 99 644 152 769 · ACN 644 152 769
Registered office 4/16 Ledgar Road, Balcatta WA 6021, Australia
Website novaagear.com
Contact support@novaagear.com · +61 468 030 750
Effective from 28 September 2026 (version 2.0)
1. Business identification
Legal entity LDG Global Pty Ltd
Trading as Novaa Gear
Entity type Australian proprietary limited company
ABN 99 644 152 769
ACN 644 152 769
Registered office 4/16 Ledgar Road, Balcatta WA 6021, Australia
Country of
registration
Australia
GST registered Yes — prices on our website include GST
2. Contact details
Website novaagear.com
Customer service
support@novaagear.com
Phone +61 468 030 750
Postal address 4/16 Ledgar Road, Balcatta WA 6021, Australia
Hours Monday to Friday, 8:00am – 5:00pm AWST (Perth time)
Customer service is available during the hours above. Email is the fastest way to reach us and is
our preferred contact channel. Visits to our Balcatta premises are by appointment only.
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3. Website operator
The website at novaagear.com is operated by LDG Global Pty Ltd. The website is hosted on the
Shopify e-commerce platform. By accessing or using the website you agree to our Terms of Service
and Privacy Policy, both published at novaagear.com.
4. Intellectual property
All trade marks, logos, product names, designs, photographs, illustrations, written content and
other intellectual property displayed on this website are owned by, or licensed to, LDG Global Pty
Ltd. The Novaa Gear name, the Novaa Gear logo, and product names including Base Station are
trade marks of LDG Global Pty Ltd.
Vehicle make and model names referenced on our website (including Toyota, Ford, Nissan, Isuzu,
Mitsubishi, Mercedes-Benz, Volkswagen and others) are the trade marks of their respective owners.
Novaa Gear is an independent business and is not affiliated with, endorsed by, or sponsored by any
vehicle manufacturer.
You may not reproduce, distribute, modify or otherwise exploit any content from this website for
commercial purposes without our prior written permission.
5. Product origin and compliance statements
Novaa Gear products are designed and tested in Australia. Our hitch-mounted systems are ADR
compliant as supplied, with integrated lighting and a lit number-plate holder. We do not describe
our products as Australian-made, ADR-approved or ADR-certified, and no statement on our website
should be read that way. Compliance in use depends on correct fitment and on operating within the
product’s stated ratings and your vehicle’s manufacturer-specified limits.
6. Use of the website
Use of the website is governed by our Terms of Service. By using the website, you agree to those
terms. If you do not agree, please do not use the website.
7. Links to third-party websites
Our website may contain links to third-party websites — for example, payment providers, freight
carriers, distributors or social media platforms. We provide these links for convenience only. We do
not control the content or practices of third-party websites and are not responsible for them.
Visiting a third-party website is at your own risk and subject to that website’s terms and privacy
practices.
8. Disclaimer
We take reasonable care to ensure that information on our website — including product
specifications, fitment guidance, pricing and stock availability — is accurate at the time of
publication. However, information can change without notice and we do not warrant that all content
is current, complete or error-free.
Product fitment guidance is provided based on standard vehicle configurations. It is your
responsibility to confirm fitment for your specific vehicle, including any aftermarket modifications,
before purchase. If you are unsure, request a fitment check at support@novaagear.com.
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9. Limitation of liability
To the maximum extent permitted by law, and subject to your rights under the Australian
Consumer Law, we are not liable for any indirect, consequential or incidental loss arising from your
use of this website or any product purchased from us. Our Terms of Service contain the full
limitation of liability that applies to orders.
10. Governing law
This Legal Notice and your use of our website are governed by the laws of Western Australia and
the Commonwealth of Australia. Any dispute will be subject to the non-exclusive jurisdiction of the
courts of Western Australia.
11. Complaints and feedback
We take customer complaints and feedback seriously. If you have an issue with a product, an order,
our website, or any aspect of how we do business, please contact us first at
support@novaagear.com. We will work with you in good faith to resolve it.
If you are not satisfied with our response on a consumer matter, you may contact the consumer
protection agency in your state or territory. In Western Australia, this is Consumer Protection
(Department of Energy, Mines, Industry Regulation and Safety) — commerce.wa.gov.au. The
Australian Competition and Consumer Commission (ACCC) — accc.gov.au — handles complaints
under the Australian Consumer Law on a national basis.
12. Updates to this notice
We may update this Legal Notice from time to time. The current version is always published at
novaagear.com. The effective date of this version is shown on the cover.
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