FAQs
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Where is Novaa Gear manufactured?
Novaa Gear is proudly designed and manufactured in Australia. We believe in supporting local craftsmanship and ensuring high-quality production standards.
Will this fit my car?
Yes, the Novaa Swing is compatible with any vehicle that has a 50mm hitch receiver.
Can I still tow a trailer?
Yes, with our integrated hitch extender, you can still tow a trailer while using the Novaa Swing.
What is covered under the Novaa Gear Lifetime Guarantee?
The Novaa Lifetime Guarantee covers any defects in materials and workmanship for the life of the product. It also covers issues caused by everyday wear under normal adventure conditions. Cosmetic wear, damage from misuse, and third-party accessories are not covered.
What is the Novaa Base Station?
The Novaa Base Station is a combination of Novaa Gear products, designed to offer a full setup for specific adventures. Whether you're heading into the wild or prepping for an overlanding trip, the Base Station brings together key items like our swing-away racks, cargo carriers, and other accessories to enhance your experience.
How does the Novaa Lifetime Guarantee work?
Our Lifetime Guarantee covers defects in materials and workmanship for the life of the product. It also covers damage caused by normal wear under adventure conditions. However, it doesn’t cover cosmetic wear, misuse, neglect, or damage caused by third-party accessories. If your gear qualifies, we’ll repair or replace it at no cost to you.
Can I customize a Base Station?
Yes, you can customize your Base Station by selecting individual components from our range of gear to suit your specific needs. Whether you need additional storage, a tire keeper, or a low rack, all Novaa products are designed to work seamlessly together.
What makes Novaa Gear different from other outdoor brands?
Novaa Gear is engineered for serious adventurers. Every product is designed with precision, durability, and functionality in mind. Our modular gear system allows you to build a custom setup that evolves with your adventures. Plus, our products are made to withstand the toughest conditions, backed by our Lifetime Guarantee.
Can I return a product if I’m not satisfied?
Yes, we accept returns of unused products within 30 days of purchase. Please ensure the items are in their original condition with all tags and packaging. Contact our customer service team to initiate a return.
Are Novaa Gear products compatible with other brands?
While our products are designed to work best with Novaa Gear systems, certain items like racks and accessories may be compatible with gear from other adventure brands. Check product specifications or reach out to customer service to ensure compatibility.
How durable is Novaa Gear?
Our gear is built for the most rugged conditions. Using premium materials, Novaa products are designed to last through countless adventures. From extreme weather to rough terrains, your gear is engineered to perform.
What payment methods does Novaa Gear accept?
We accept all major credit cards, including Visa, Mastercard, American Express, as well as PayPal and other secure payment options through our Shopify platform.
Can I get replacement parts for my Novaa gear?
Yes, we offer replacement parts for most of our products. Contact our support team to inquire about specific components and availability.
How can I contact Novaa Gear customer support?
You can reach us via email at Locklan@novaagear.com. Our team is available to help with any inquiries, from product questions to warranty claims.