Where we ship
We ship to every state and territory in Australia, including regional and remote addresses. Orders are dispatched from our Sydney warehouse. Metro, regional, the back of Birdsville — if a courier can reach it, we can get gear to it.
- All AU metro, regional and remote postcodes.
- Worksites, depots and business addresses — just add the business name and any access notes at checkout.
- Base Stations and bundles ship as bulky freight, so someone needs to be around to take delivery.
We don't offer international shipping as a checkout option, but we don't refuse it either. Email support@novaagear.com with your destination and what you're after and we'll come back to you with options.
What it costs
Freight is worked out at checkout from your postcode and your cart total. It's a fixed tier, not a quote — you'll see the exact figure before you pay.
| Where you are | Cart under $1,000 | Cart $1,000 and over |
|---|---|---|
| Metro | Free | Free |
| Regional | Free | $49 |
| Remote | Free | $149 |
In practice: accessories ship free anywhere in Australia. Base Stations and bundles are all over $1,000, so they're free to metro addresses, $49 regional and $149 remote.
Express handling
On orders over $1,000 you'll see an optional express option at checkout. It adds $99 on top of your zone's rate.
What you get is guaranteed next-business-day dispatch and priority handling through the warehouse. It buys you speed, nothing else — every order already ships tracked.
If we miss next-business-day dispatch, we refund the $99. You don't have to ask.
Dispatch & transit times
Stock is on the shelf — nothing is made to order. Most orders leave the warehouse within 3–5 business days. You'll get a dispatch email with tracking the moment it leaves — that's when the transit clock below starts.
| Zone | Example | Transit after dispatch |
|---|---|---|
| Metro — east coast | SYD · BNE · MEL · CBR | 3–5 business days |
| Metro — other capitals | PER · ADL | 5–10 business days |
| Regional | Regional NSW · VIC · QLD · SA · WA | 7–10 business days |
| NT, Tasmania & remote | DRW · HBA · outback WA/QLD/SA | 10–14 business days |
Carrier delays, weather and the wet season on northern routes (Nov–Apr) are outside our control. If we find out about a delay affecting your order, we'll tell you.
Tracking your order
- Order confirmation lands in your inbox straight after checkout.
- Dispatch email with the carrier and tracking number when it leaves the warehouse (3–5 business days).
- Courier updates follow the link as it moves through the network.
- Delivery — bulky freight generally needs someone there to receive it.
Tracking not moving for a few days? That's normal mid-transit on long runs. If it hasn't updated in more than three business days, email support@novaagear.com with your order number and we'll chase the carrier.
Your address
We ship to the address on the order, so it's worth checking it before you pay. If a delivery fails, gets returned or needs redirecting because the address was wrong or incomplete, the extra freight is at your cost.
Addresses can usually be changed before dispatch. Once it's gone, it's gone — email us straight away and we'll do what we can.
Damaged or lost in transit
Inspect your delivery on arrival. If the packaging is visibly damaged, photograph it before unpacking. Tell us within 48 hours of delivery and send photos of both the packaging and the damage.
We send the replacement first and chase the carrier ourselves — you don't wait on a claim. Reports after 48 hours still get looked at, but carrier claims get much harder, so don't sit on it.
Lost in transit? If tracking says delivered and nothing turned up, you've got 7 days from the marked delivery date to let us know. We'll open an investigation with the carrier and then either replace the order or refund it.
Pickup
Two pickup points, both free. Choose pickup at checkout or email us, and we'll confirm when it's ready.
4/16 Ledgar Road, Balcatta WA 6021. Our workshop. By appointment only — email or ring ahead and we'll set a time. Come and have a look at the gear while you're there.
Our warehouse, where the stock sits. By arrangement — worth considering if you're in NSW.
Nothing here limits your rights under Australian Consumer Law. This policy sits alongside those rights — it doesn't replace them.