Where we ship
We ship to every state and territory in Australia, including regional and remote addresses. Metro, regional, the back of Birdsville — if a courier can reach it, we can get gear to it.
- All AU metro, regional, and remote postcodes.
- PO Boxes and Parcel Lockers for smaller items (brackets, sensors, fitting kits).
- Worksites and depots — just add the business name and any access notes at checkout.
We don't ship overseas through the website yet, but we've sent gear to NZ and PNG on request. Email hello@novaagear.com with your address for a freight quote.
Dispatch & handling
Most in-stock orders leave the workshop within 3–5 business days. We're a small team building and checking gear by hand, so we'd rather pack it right than rush it out the door bent.
- Orders placed before 11am AEST on a business day start processing that day.
- Weekend and public-holiday orders begin processing the next business day.
- Made-to-order and backordered items show an ETA on the product page before you buy.
You'll get a dispatch email with tracking the moment your order leaves us — that's when the transit clock below starts.
Transit times by zone
Transit is after dispatch, in business days, via our tracked courier network. Bulky items (bars, tanks) sometimes sit at the longer end.
| Zone | Example | Transit |
|---|---|---|
| Metro — east coast | SYD · BNE · MEL | 2–5 days |
| Metro — other capitals | ADL · PER · HOB | 4–7 days |
| Regional | Coffs · Dubbo · Cairns | 5–10 days |
| Remote | NT · outback WA/QLD | 7–14 days |
Far North and remote routes slow down in the wet (Nov–Apr) and over the Christmas peak. We'll flag it on dispatch if your run is affected.
What it costs
Calculated live at checkout from your postcode and the weight of the gear. The thresholds below are the headline ones:
Tanks and bars are heavy and awkward, so oversize freight is priced by your actual address — no flat-rate surprises buried in the fine print.
Tracking your order
- Order confirmation lands in your inbox straight after checkout.
- Dispatch email with tracking when it leaves the workshop (3–5 business days).
- Courier updates follow the link as it moves through the network.
- Delivery — most freight is left in a safe spot or needs a signature for high-value items.
Tracking not moving for a few days? That's normal mid-transit on long runs. If it's stalled past the windows above, jump to delays below.
Oversize & bulky freight
Long-range tanks, full rear bars, and wheel carriers ship as oversize freight on a dedicated courier. A few things worth knowing:
- Depot delivery to a business address is cheaper than residential — choose it at checkout if you can.
- Some remote runs deliver to the nearest depot for pickup rather than door-to-door.
- Tail-lift or hand-unload can be arranged for heavy single items — note it in your order or email us.
Delays & lost parcels
Couriers are mostly reliable and occasionally not. If your tracking has stalled beyond the transit window for your zone, send us the order number and we'll open an enquiry with the carrier that day.
If a parcel is confirmed lost in transit, we replace or refund it — you're not left chasing the courier. Freight damage is on us too; send photos within 7 days of delivery.
Workshop pickup
Local to the Coffs Coast? Choose pickup at checkout and skip freight entirely. We'll email when it's ready — usually same or next business day for in-stock gear.
Unit 4 / 22 Industrial Drive, Coffs Harbour NSW 2450. By appointment so someone's out front to hand it over — reply to your ready email with a time.