What's covered
Every bit of Novaa gear is warranted against defects in materials and workmanship — bad welds, dodgy steel, threads that strip, brackets that don't sit true. If it left our workshop with a fault, that's ours to fix.
Structural steelwork is covered for the life of the product while you own it. If a weld cracks or a mount fails under normal use, we replace or repair it — no quibbling over how old it is.
Warranty periods
Different parts, different lives. The clock starts on your delivery date.
Your ACL rights
This warranty sits on top of, not instead of, your rights under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the ACL. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. Where our voluntary warranty is more generous than the ACL minimum, the more generous term applies.
What's not covered
Warranty covers faults, not the natural life of a bit of steel that lives outdoors and goes bush. It doesn't cover:
- Surface rust and patina from stone chips, scratches, or normal off-road use.
- Damage from accidents, collisions, overloading beyond rated capacity, or modification.
- Incorrect fitment — hitch bolt not tightened, missing hardware, or fitted to a vehicle outside the fitment limits.
- Wear items (seals, bushes, rubber) and consumables.
- Cosmetic marks that don't affect function or structural integrity.
Gear must be fitted per the supplied instructions and the install video. A failure caused by a bad install isn't a warranty fault — but if you're not sure, send photos before you drive on it and we'll check.
Making a claim
No forms in triplicate. A few photos and your order details get it moving.
- Email support@novaagear.com with your order number and a description of the fault.
- Attach clear photos — the fault up close, plus a wider shot showing how it's fitted.
- Add the batch number stamped on the part if you can find it (helps us trace the build).
- We assess within 2 business days and tell you the remedy and next steps.
How we put it right
Depending on the fault, we'll repair, replace, or refund. For genuine warranty faults we cover return freight both ways with a prepaid label.
- Minor faults: we ship the replacement part with fitting instructions.
- Structural failures: replacement unit, or repair at our workshop if you prefer.
- Major failures under the ACL: your choice of replacement or refund.
Transfers & resale
The warranty is for the original purchaser and isn't transferable if the gear is sold second-hand. That said, the system is modular and we keep wear and replacement parts on the shelf — a second owner can still buy parts at cost and get the same help on the phone.
Caring for your gear
A little upkeep keeps the warranty clean and the gear looking sharp for years:
- Hose off mud and salt after beach or river trips — salt is the enemy of any finish.
- Check the hitch bolt and rack bolts after the first trip, then each time you fit it.
- Touch up stone chips with the matching paint stick before they spread.
We still sell spares at cost and can re-coat tired steel. Old gear doesn't mean you're on your own — drop us a message.