At Novaa Gear, we believe in creating products that are built to last. That's why we offer our Novaa Lifetime Guarantee, ensuring that your gear is covered from the moment you purchase it. Whether you're hitting the trails or the road, you can trust that Novaa Gear will stand the test of time, adventure after adventure.
What the Novaa Lifetime Guarantee Covers
Manufacturing Defects: We guarantee against any defects in materials and workmanship for the life of the product. If your gear fails due to a manufacturing defect, we will repair or replace it, at no cost to you.
Normal Use: Even after extended use, if your Novaa Gear product stops performing as it should, we’ve got you covered. This includes any issues caused by everyday wear under normal adventure conditions.
What’s Not Covered
Cosmetic Wear & Tear: Scratches, dents, and other aesthetic blemishes that come with regular use are not covered under this guarantee.
Damage from Misuse or Neglect: Damage caused by improper care, accidents, modifications, or intentional harm will not be covered.
Third-Party Add-Ons: Accessories or parts not manufactured by Novaa Gear are excluded from this guarantee.
Repairs and Replacements
Our goal is to keep your Novaa gear in peak condition for as long as possible. If your product is eligible for repair, we will do our best to fix it and get it back to you. If repair isn’t an option, we will offer a replacement product or similar solution, based on availability.
How to Submit a Warranty Claim
If you encounter a problem with your Novaa Gear, simply reach out to our support team with proof of purchase and a description of the issue. We’ll guide you through the warranty claim process and ensure your gear is ready for your next adventure.
At Novaa Gear, we’re committed to making your adventures smoother and safer, and that means offering products you can count on. Whether you're on the road or deep into the wild, you can rest assured that Novaa Gear has your back for the long haul.
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