Talk to a human · AU based

Come have a chat.

Stuck on fitment, sorting an order, or chasing a spare part — the easiest way is a quick message with a photo of your rear bar. We usually come back within the hour, same day at worst.

Open now · M–F 8–5 AEST~1hr typical reply87% sorted in one email
Email support@novaagear.com Best for fitment photos, order questions, anything detailed. → Phone 0457590519 Weekdays 8–5 AEST. Locklan will pick up. → Fitment check Send a rear photo Snap the back of your rig — we'll confirm mounting position and quirks. →
~1HR
Typical reply time
M–F8–5
AEST · Aussie support
87%
Sorted in one email
100%
Replies from a human
Send a message

Tell us about your rig.

Two minutes. Real numbers help — vehicle year, hitch type, what you've already fitted. The more we know, the less back-and-forth.

New enquiry

Your details.

Reply lands in your inbox — usually within the hour during business hours.

Got a rear photo? Email it to support@novaagear.com — contact forms can't attach files.
Reply lands within ~1 hour
during M–F 8–5 AEST. Weekend messages: first thing Monday.
Before you write

Quick ones we get every week.

If any of these answer your question, you might be able to skip the form. If not, the form's right above.

How long until I get a reply?

During business hours (M–F 8–5 AEST) we aim for under an hour. Worst case, same day. Weekend messages land first thing Monday.

Can you tell me if it fits without ordering?

Yes — that's most of what we do here. Send a clear photo of the back of your car plus the vehicle, year, and trim. We'll confirm mounting position, hitch compatibility, and any quirks. Free, no pressure.

Where's my order — when does it ship?

Standard dispatch is 3–5 business days from order. Tracked freight after that: 5–10 business days metro, 7–14 regional.

Something arrived bent or scratched.

Tell us within 7 days with a couple of photos. Freight damage is on us — we sort the replacement and the return freight at our cost.

Do you do trade or stockist pricing?

Yes. 4WD shops, install bays, and fleet outfits — we've got a dealer kit and a trade pricing tier. Pick "Stockist" on the form above.

Can I visit the workshop?

Yep — by appointment so we're not mid-welder when you turn up. Drop us a message with a rough day and we'll lock a window in.

None of these you? Drop a message above — or read the full customer FAQ for the deeper stuff.

A note from Locklan

If your message is tricky, it's getting read by me.

I'd rather we talk to you before you order than after. Five minutes here saves a hassle on Friday arvo when you're trying to load up.

Hard fitment questions, weird tow setups, anything outside the brochure — send a photo, tell me what you're running, I'll give you a straight answer. If a different setup would suit you better, I'll say so.

If you've already got our gear and something's gone wrong, same deal. Mate, just send a message. We'll sort it.

— LOCKLAN
Hours · workshop

Where we are. When we're around.

Drop in by appointment — much easier than ringing the doorbell mid-grind.

Novaa Gear · Workshop

Unit 4 / 16 Ledgar rd Balcatta

By appointment only · ring the bell, we're usually out the back.

ABN 99 644 152 769 · support@novaagear.com
Mon–Fri 08:00 – 17:00 AEST
Saturday By appointment
Sunday Closed — we're out on the tracks
Reply windows shift on long weekends and Christmas — we post current status on Instagram before disappearing. Worst case, we're back Monday.