30 day Money back Trial period

30-Day Money Back Trial Period - Terms & Conditions

At Novaa Gear, we understand that buying something as innovative as the Novaa Base Station is a big decision. That’s why we offer a 30-day trial period to give you the opportunity to test the fit, sizing, and the overall look of the system on your rig. Below are the terms and conditions that apply to this trial period.

Eligibility

  • The 30-day trial period is only available to customers who purchase directly from Novaa Gear.
  • The trial period begins the day you receive your Novaa Base Station and lasts for 30 calendar days.

Trial Conditions

  • The 30-day trial period is designed to give you time to test the fit, sizing, and appearance of the Novaa Base Station on your vehicle.
  • Do not take the system off-road or on any adventures during the trial period. This trial is purely for stationary testing of the setup on your rig.
  • You may load the system with gear to test its capacity, but we request that it remains in a controlled environment (e.g., driveway or garage) to prevent unnecessary damage.

Returns & Refund Process

  • If, after the trial, you decide the Novaa Base Station isn’t for you, simply let us know via email within the 30-day period. You will be responsible for covering the cost of return postage.
  • To ensure safe return, please keep the original packaging. If the original packaging is damaged or discarded, alternative secure packaging must be used.
  • Once the system is returned and inspected, we will issue a refund, minus any charges for damage.

Damages

  • Any damage to the Novaa Base Station during the trial period will be assessed by our team upon its return. We will notify you of all damage and provide a detailed report before deducting any fees from your refund.
  • Customers will be given the option to pay for the damages and keep the product, instead of returning it for a partial refund.

Return Shipping

  • Customers are responsible for the cost of return shipping. We recommend using a tracked service to ensure the safe return of the Novaa Base Station.
  • Be sure to properly re-pack the system to avoid damage in transit. Any damages caused by improper packaging during the return process will be deducted from the refund.

Refund Timing

  • Once the product is received and inspected, we will process your refund within 7-10 business days, minus any applicable damage charges or fees.
  • Refunds will be issued to the original payment method used at the time of purchase.

Exclusions

  • Any intentional misuse or failure to follow the conditions (e.g., off-roading, adventure use) during the trial period may result in the trial becoming void.
  • The 30-day trial is only applicable for purchases made within Australia.

By participating in the 30-day trial, you agree to these terms and conditions. If you have any questions or need assistance, please don’t hesitate to contact our customer support team at locklan@novaagear.com